Terms of service

Mentis Flex is designed to offer preventative conversational support in the form of psychoeducation and does not provide healthcare or mental health services. Mentis Flex does not replace advice or treatment from a healthcare professional.  If you feel you need immediate help or are in a condition where you may endanger yourself or others, please do not use this service and instead contact the emergency number immediately: the Finnish emergency number 112, or for emergency healthcare assistance 116 117, or Mieli ry crisis number 09 2525 0111.

Mentis Flex on tarkoitettu ennaltaehkäiseväksi psykologiseksi keskustelutueksi. Mentis Flex ei tarjoa terveydenhuollon tai mielenterveyden palveluita tai neuvontaa, eikä korvaa terveysalan ammattilaiselta saatavaa neuvontaa tai hoitoa vaan auttaa psykoedukaation ja keskustelu tuen kautta. Mentis Flex ei tee terveydentilan kartoittamista tai hoidon tarpeen arviointia. Mentis Flex is myöskään tarjoa yksilöllistä terveydenhuoltoon kuuluvaa ohjausta ja neuvontaa eikä tee KANTA-merkintöjä. Jos tunnet tarvitsevasi välitöntä apua tai olet tilassa, jossa voit vaarantaa itsesi tai muita, älä käytä tätä palvelua. Ota välittömästi yhteyttä hätänumeroon (puh. 112), terveydenhuollon päivystysapuun (puh. 116 117) tai Mieli ry:n kriisipuhelimeen (puh. 09 2525 0111).

Consulting is a partnership between advisor and clients. The process involves careful analysis of the problem(s) or goals that brought you to the session with the use of questions and then collaboratively formulating a plan that is catered to your specific needs, wants, and abilities. Working with the support of your advisor you will move toward self-development and increased self-awareness as you identify and tackle the challenges in your life. In some situations a referral to another resource may be indicated. If so, your advisor will assist you with this process. Questions and feedback are welcome and encouraged.

Confidentiality and Client Rights

1. All sessions are confidential and your information will be kept strictly private. No information will be provided to anyone without your signed, informed consent. There are some important exclusions to the above: child, elder, vulnerable person welfare concerns. Imminent self-harm, danger to others, or medical emergency. Subpoena or court order.

2. A record is kept of services provided to you. All records are confidential and access to them will be granted to you if desired.

Payment and Consent to Consultancy Partnership

A payment will be applicable for each service and is required at the end of each session.

Introduction Session 60 minutes: 73€        Session 60 minutes: 79€                 Session 45 minutes: 59€

There are options for package deals which can be found in the Fees section of the overview of the company statement which is attached to this form. Twenty four hour business days’ notice is required to cancel an appointment. Failure to provide notice within the time limit will result in being billed for the whole session fee.

Medical Disclaimer

MentisFlex provides a low-threshold mental well-being service. MentisFlex provides support and guidance for individuals suffering from life stressors such as general stress, indecisiveness, lost motivation, or loss of direction or support in life. MentisFlex does not provide healthcare services. If you have a medical emergency, please call your local emergency number immediately and consult a healthcare professional.

MENTAL HEALTH AND WELLBEING CONSULTATION

COMPANY OVERVIEW AND STATEMENT OF UNDERSTANDING

1. COMPANY AND CLIENTELE

1.1. Mentis Flex, 3282745-9 (“company”, “MentisFlex”)

1.2. Consultant/Advisor: Kata Stenman, MSc. Social and Organizational Psychology, BSc. Psychology

with Honors in Counseling and Therapies, Diploma in Applied Psychotherapy (“consultant” or “advisor”)

1.3 Client: Any legal adult and individual who is seeking support, consultancy, and psychoeducation (“client”)

2. BACKGROUND

1.1. MentisFlex is designed to offer preventative conversational support in the form of psychoeducation and does not provide healthcare or mental health services. MentisFlex does not replace advice or treatment from a healthcare professional.  If you feel you need immediate help or are in a condition where you may endanger yourself or others, please do not use this service and instead contact the emergency number immediately: the Finnish emergency number 112, or for emergency healthcare assistance 116 117, or Mieli ry crisis number 09 2525 0111. MentisFlex offers psychoeducation, support, and advice in the form of coaching for everyday challenges, stress, motivation, transitional times, and any other well-being related challenges. MentisFlex is not a legitimate health organization and has not been accredited by the Finnish Valvira. (MentisFlex ei tarjoa säänneltyjä terveydenhuoltopalveluita.)

MentisFlex on tarkoitettu ennaltaehkäiseväksi psykologiseksi keskustelutueksi. MentisFlex ei tarjoa terveydenhuollon tai mielenterveyden palveluita tai neuvontaa, eikä korvaa terveysalan ammattilaiselta saatavaa neuvontaa tai hoitoa vaan auttaa psykoedukaation ja keskustelu tuen kautta. Mentis Flex ei tee terveydentilan kartoittamista tai hoidon tarpeen arviointia. MentisFlex is myöskään tarjoa yksilöllistä terveydenhuoltoon kuuluvaa ohjausta ja neuvontaa eikä tee KANTA-merkintöjä. Jos tunnet tarvitsevasi välitöntä apua tai olet tilassa, jossa voit vaarantaa itsesi tai muita, älä käytä tätä palvelua. Ota välittömästi yhteyttä hätänumeroon (puh. 112), terveydenhuollon päivystysapuun (puh. 116 117) tai Mieli ry:n kriisipuhelimeen (puh. 09 2525 0111).

1.2 Sessions will take place via an online platform called which is in accordance with EU online safety and security measures. The company promises to remain consistent and up to date regarding online security and information processing protocols.

1.2 As a client of MentisFlex, the client understands and accepts the terms and conditions laid out within this statement of understanding.

2. CONFIDENTIALITY AND ETHICS

2.1 MentisFlex will maintain confidentiality regarding any information the client has provided regardless of whether it was written or spoken. The company promises not to sell or provide any confidential information to third parties unless written permission has been granted by the client.

2.2 The client understands that in a crisis situation the company is legally obligated to inform any necessary personnel, whether it be police or medical professionals, if the consultant deems the client a threat to themselves or others, will engage in or is engaging in illegal activity, and in order to prevent any harm to the company, the consultant, the client, and any other third party. This breach of confidentiality will be acceptable even without the client’s written or verbal permission.

2.3 MentisFlex and its advisors adhere to the ethical codes and standards of the Code of Ethics.

2.4 You, the client, expressly understand and agree that MentisFlex shall not be liable, in law or equity, to you or to any third party for any direct, or indirect, incidental, lost profits, social, consequential, punitive or exemplary damages, including but not limited to, damages of loss of profits, goodwill, use, data or other intangible losses resulting from: the use or the inability to use the services, the cost of procurement of the substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the services; unauthorized access to or alteration of your transmissions or data; statements or conduct of any third party service; or any other matter relating to the Terms of Service, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.

2.5 The client agrees to indemnify MentisFlex and the consultant against all claims that result from your use of the service.

3. DURATION, DATA COLLECTION, AND PRESERVATION

3.1 These statements are effective from the moment a collaborative client contract has been established and until the contract has ended.

3.2 Every other statement due to their legality, confidentiality, or other demands will remain in effect even after the termination of the collaborative contract is complete. These include any sensitive information, payment responsibilities, and any other confidential or identifiable information.

3.3 Information and data will be preserved throughout the collaborative contract and after for as long as the law demands. The company promises to uphold to all legal demands regarding information processing and preservation. The client may request to have their information removed and understands that there may be legal limitations placed on the company that could prevent them from obliging fully.

4. CLIENT RESPONSIBLITY

4.1 The client understands that the company does not offer health services and is not a health service provider. The client understands that the company or its consultants will not diagnose or comment on any already present diagnoses and that the company does not have access to the client’s medical information. The client understands that they are not eligible to receive KELA’s financial support for their sessions and will be responsible for paying for the sessions themselves.

4.2 The client understands that MentisFlex is not accredited by Valvira and is not a health service provider. The company offers well-being support and consultation in the form of psychoeducation and providing tools and support within their ethical boundaries. If the company or consultant deems the client requires more assistance than what can be provided, the client will be referred to the appropriate health professionals.

4.3 MentisFlex and its advisor and consultant are not responsible for direct or indirect damages or consequences of the client’s actions in their life. This responsibility does not apply to confidentiality requirements.

4.4 The client understands that if the consultant or company deems the client-consultant relationship maladaptive or improper, they have the right to terminate the contract immediately without requiring permission from the other party. Any remaining costs will be the client’s responsibility to pay in full.

4.5 The client understands that the relationship between consultant and client is a professional one and that the consultant is required to maintain ethical boundaries due to the safety and health of both parties. If the consultant feels their boundaries are being disrespected or that a client is behaving in an improper manner, whether behavior presents itself hostility, familiarity, or romantically, the company will terminate the contract immediately and the client will remain obligated to pay for the completed sessions.

4.6 MentisFlex shall not be liable for any direct or indirect damages resulting from the use of the service or its content. The limitation of liability does not apply to cases where limitations of liability are prohibited by law (this may be the case in some jurisdictions). However, this does not affect the limitation of liability in other cases.

5. PRODUCTS AND PRICING

5.1 The client understands and accepts that all sessions are online via video platforms or phone calls. Changes to these options

5.2 First Session 60 Minutes - Online

The first session is an introduction and assessment. The client has the opportunity to get to know the consultant and a brief questionnaire will be used to fully understand the client’s situation. Client may come in for one session and never return there is no obligation to continue on to further sessions. The session costs 73€.

5.2 Return Session 60 Minutes - Online

The client and consultant continue to collaborate and formulate an individualized action plan to support them during the different phases and challenges of their life. The session costs 79€.

5.4 Return Session 45 Minutes - Online

The client and consultant continue to collaborate and formulate an individualized action plan to support them during the different phases and challenges of their life. The session costs 59€.

6. PAYMENTS

6.1 MentisFlex will send clients invoices to complete any payment transactions. The client will pay the complete sum by the required date via their online banking. The client and consultant may decide whether the client pays in full or whether the client will split the cost into sections. Pricing can be seen the above sections. The client understands that all sessions must be cancelled 24h prior in order to avoid being charged for the whole session fee.